Description
Tactical Communication & Crisis De-Escalation
Description
April 16, 2026
8am-5pm
One-day course on crisis communication and de-escalation skills. Learn to successfully navigate crisis encounters and mental health calls for service. The term de-escalation is used throughout law enforcement to describe what we already do well — talk to people. It’s what we don’t know or don’t do well that can complicate our encounters with community members. This course will teach officers essentials such as emotional intelligence, self-awareness, empathy, active listening skills, verbal and non-verbal communication, critical decision making, and post-incident debrief. Students will also learn legal issues concerning interactions with persons in crisis and the mentally ill. Course outcomes include increasing relationships, trust and partnerships with our communities and increased safety for officers and community members.
Course Details
| Modality | In-Person |
| Price | 200 |
| Presenter | Chief Paul Hartinger |
At the end of the training, Law Enforcement Officers/Personnel will:
- Identify key elements of de-escalation techniques.
- Define an officer’s duty to intercede when another officer is perceived to be using excessive force.
- Define the six elements of the Critical Decision-Making model.
- Demonstrate practical de-escalation techniques during role-play scenarios.
- Discuss court decisions and legal principles concerning law enforcement response to mental illness.
- Define the term ‘Hyperactive Delirium With Severe Agitation” and its common symptoms.
- Identify the four elements of the LOSS model.
- Identify the four elements of the LAST model.
- Discuss officer wellness and self-care.
Presenter: Chief Paul Hartinger (Retired), Modern Public Safety Training
Check Payment Policy:
If you prefer to pay by check, a $40 deposit or full payment is required to be sent in before a seat is reserved.
Cancellation Fee:
Due to the costs associated with our course offerings, the Center has implemented a 25% cancellation fee. Those costs relate to food and beverages purchased in advance and the fees we need pay to outside presenters. Cancellation fees will apply to those that do not show up for the course or those who cancel ahead of its offering. The Center appreciates your understanding.
*All courses are approved for continuing legal education by state authorizing bodies and are not courses for academic credit.
Want to know more?
Reach out to Dr. Charles Nemeth, Program Director, who would be happy to assist.
